Friday, May 11, 2012

WebIRESS Problems and How To Solve Them

The webIRESS platform is one of the most common web-based stock and CFD platforms in Australia. WebIRESS is used by most of the major online brokers including, Comsec, Etrade, and Bell Direct, however like all on-line platforms a few users might experience technical hiccups when first logging in. Examples of the more common technical issues that you could come across together with easy solutions are outlined below.

By far the most typical technical problem encountered by new webIRESS traders is usually known as the "ticking clock error" this is simply and endlessly ticking clock that appears in your browser together with the words "installing software please wait", however, regrettably for most the delay is endless. The "ticking clock error" is a widespread problem and with an easy resolution, this error happens because Sun Java 1.4 or better has not been installed. The problem can frequently be resolved through a quick Java update, or new installation from the Sun Java web page. In some circumstances a new version of Java may have been installed yet this problem still occurs, often this is because of a pop up blocker or anti virus software program preventing your computer from accessing "webdf.iress.com.au" and Port 6080 or 80, this is often corrected by allowing your firewall or anti virus program to access "*.iress.com.au" and port 6080 or 80. As a precautionary measure you should always clear your browsers cookies and temporary internet files prior to making any alterations to ensure that your old settings are entirely deleted.

Most webIRESS problems are related to Java or the security settings on your computer, however on occasions problems might appear because of your internet connection or LAN firewall settings. Testing connectivity to the webiress server is easy and should be done if you're unable to resolve you connection problems through the installation of Java or firewall and anti virus permission alterations. An easy telnet connectivity test can be run by following the directions below:

1. Go to "Start" > Run or open a DOS command window.
2. In the Run dialog box or at the DOS prompt, type: telnet web.iress.com.au 6080
3. Press Enter.

A Telnet window opens with the message "Connecting to web.iress.com.au"

If the connection is successful, the Telnet message will disappear leaving a flashing block or cursor in the top left corner of the Telnet window.

If a link cannot be made it is advisable to contact your ISP or network administrator as it is likely that ports 6080 or 80 are being blocked by your firewall.

These are some of the most common webIRESS problems, if after trying the above solutions you are still unable to solve your webIRESS connection problem you need to contact your CFD broker who will be able to conduct more sophisticated webIRESS troubleshooting.

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